Refund policy
All Sales Final
Because many Wick Wear Fusions products are handmade, made to order, or personalized, all sales are final. We do not accept returns or exchanges for incorrect size or design selections, change of mind, or normal variations in handmade products.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive the wrong item, please contact us at wickwearfusions@gmail.com within 7 days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photos of the item and packaging
After reviewing the issue, we may provide a replacement or refund when appropriate. Please do not discard the item or its packaging until your claim has been reviewed.
Custom and Personalized Products
Custom and personalized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or different from the approved order details.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card company.
Questions
For questions about an order, contact us at wickwearfusions@gmail.com.