SHIPPING POLICY

Processing Times

Ready-made orders are generally processed within 3–5 business days.

Custom and personalized orders are generally processed within 5–7 business days.

Business days do not include weekends or holidays. Processing time is the time needed to prepare your order and does not include the carrier’s delivery time.

Larger orders, highly detailed custom requests, supply delays, or unusually busy periods may require additional time. If a significant delay affects your order, Wick Wear Fusions, LLC will contact you using the information provided at checkout.

Shipping Area

Wick Wear Fusions, LLC currently ships within the United States only.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed during checkout. Delivery dates are estimates and are not guaranteed.

Wick Wear Fusions, LLC is not responsible for carrier delays, severe weather, service interruptions, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, customers will receive tracking information after an order has shipped. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at wickwearfusions@gmail.com. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Wick Wear Fusions, LLC is not responsible for packages delivered to an address entered incorrectly by the customer. Orders returned because of an incorrect or incomplete address may require an additional shipping payment before being sent again.

Lost or Delayed Packages

If tracking shows that a package is delayed or missing, please contact the shipping carrier and Wick Wear Fusions, LLC so the issue can be reviewed.

We will provide reasonable assistance with carrier claims but cannot guarantee carrier investigation outcomes or delivery dates.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging. Do not discard the item or packaging until the claim has been reviewed.

Approved claims may receive a replacement or refund in accordance with our Return and Refund Policy.

Local Pickup

Local pickup may be available in Pekin, Illinois. Customers selecting local pickup will receive instructions when their order is ready.

For privacy and safety, the exact pickup location will be provided directly to the customer and will not be publicly displayed. Please do not arrive for pickup until you have received confirmation that your order is ready.

Contact Information

Questions about shipping or delivery may be directed to:

Wick Wear Fusions, LLC
Email: wickwearfusions@gmail.com
Phone: +1 (309) 324-0718